Customer Support Executive
- Nagpur, Maharashtra
- 0 – 1 Years (Freshers Welcome)
- On-site
Role Summary
We are seeking an empathetic, proactive, and clear-speaking Customer Support Executive to manage client communication. The designated executive will serve as the primary point of contact, ensuring query resolution.
Key Responsibilities
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Manage inbound and outbound customer calls, emails, and chat queues professionally.
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Identify customer needs, clarify dense troubleshooting information, and provide accurate structural solutions.
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Maintain exhaustive, structured logs of customer interactions within internal CRM tracking tools.
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Coordinate with internal technical teams to expedite complex tier-two customer grievances.
Required Technical & Professional Skills
- Communication: Excellent verbal and written communication skills in English and Hindi.
- Active Listening: Strong capability to process customer inquiries patiently and address concerns calmly.
- Problem Solving: Ability to think critically under pressure and provide optimized, structured workarounds.
- Technical Adaptability: Comfortable navigating custom database interfaces, CRM programs, and MS Office modules.
Good-to-Have
- Prior experience handling inbound telephony ticketing workflows or technical support routing matrixes.
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